Why cleaning your windows is more important than it seems

Simple reasons why cleaning your windows is more important than it seems

The Structure of Glass

Glass surfaces are porous and collect dirt over time, which makes it fragile or can causes a loss of transparency and/or cloudy discolouration. Without regular window cleaning this will ruin the glass completely over time. Common problems for your windows could be from;

• hard minerals

• oxidization

• acid rain

• airborne salt

• overspray

Subconscious opinions

We all know that when we pass a property, we look at the windows, this significantly affects the way we perceive the functionality of a family home or business. Subliminally or consciously, a majority of visitors will observe and pay attention to the cleanliness of your window. Dirty windows will demonstrate a careless management and representation of a business image and model, it could also appear less trustworthy and unattractive. By hiring a professional company and service, clean windows will attract positive vibes and opinions, for visitors and local community.

Maintenance

Just like with any other maintenance, it is ten times less expensive to maintain them in the short run than to accept the damage caused in the long run, restoration can be expensive. Once your windows start becoming stained and worn over time, it might be hard to reverse the process.

Microscopic cracks and scratches, internal mould and debris will gradually damage the surface of glass, alongside the damage from weathering, you could end up replacing the whole window unit including frames, again over long period of time. Not talking about all the potential damage to the surfaces and brickwork surrounding the window.

Property Valuation

You have invested time and hard earned money into your home, protect your investment after all windows contribute to a healthy life and better environment, they also offer a better view to what your neighbours are up to, again.... The world in full colour is simply more satisfying.

To find our more about our service please visit www.shiningwindows.co.uk or contact us on 01908 38 7248

Window Cleaners Milton Keynes

How it works, water fed and pure water

How does a water fed pole system work?

Cleaning windows using water fed pole cleaning systems, or pure water; is very simplistic. Water from the tap in Milton Keynes is impure, it contains many sediments and particles, and the quality is dependant on where you are based.

These impurities are a the reason why you can’t just clean a car or a window, and allow it to dry naturally, in the majority of cases using water of this quality will end up resulting in the glazing having spots and streaks over the surface.

Pure water window cleaning system use pure water only, the impurities have been removed through reverse osmosis filtration. Whilst cleaning a window with pure water, as long as the surface has been rinsed well, removing all dirt that was there, it can be left to dry naturally, resulting in a spot and streak free finish.

Our pure water is filtered and stored in a static tank on site, our pure water always has to be processed/filtered to get it to its pure state. We transfer our water to a smaller tank fitted in a van, when on site, it is pumped from the van tank via a hose to our equipment using carbon fibre telescopic poles of varying sizes, with brushes on the end.

Using professional systems allow window cleaning operatives to reach and clean windows at heights of around 80ft from the ground, ensuring that services are completed safely. All windows are allowed to dry naturally, the result is a lasting clean finish.

For more information please visit our website or call us directly on 01908 387243

www.shiningwindows.co.uk

6 Lingfield, Stacey BUshes, Milton Keynes, MK12 6HB, United Kingdom

Window Cleaners Milton Keynes

Exceeding customers expectations?

What Do Our Customers Expect?

Window Cleaning industry consumers/customers don’t expect much from a standard service in this modern age. Most of them are very reasonable, and quite simply hope for the best.

Considering the amount of unprofessional, uncaring , 'make a quick buck' type of people and companies around, we have challenged the industry and found that our audience and community really do;

• Want to trust in their window cleaning company and know who they are.

• Want to know that the service is carried out safely and professionally.

• Want to know that a concern or complaint will be dealt with professionally.

An example of reasoning with this issue is that consumers shopping for local tradesman don’t expect too much because very few companies take the time to raise the bar and put these higher expectations in the hands of a customers experience.

Let’s take a look at what the average consumer expects when purchasing with large corporations online or high street retail outlets

• Customers expect timely, knowledgeable, friendly communication.

• Customers want pre and post purchase service.

• Customers expect exactly what they ordered.

• Customers expect relatively fast shipping.

• Customers expect a reasonable return policy.

We all know the traits of shopping on the high street, why shouldn't we expect the same from a local business. Shining Windows is here to deliver these expectations, no more old fashioned;

• Random and inconsistent pricing

• Charging for additional windows comparing to neighbouring properties

• Unreasonable hours and not knowing when the window cleaner will collect

• Disregard of health and safety, rsk of damage to your property

• Leaving marks on upvc surfaces and frames from unprotected equipment

• Corners of windows missed, frames not washed, sills not cleaned

How do we achieve our challenges ?

• Our prices are listed online, we offer Paypal buyer and seller protection

• We don't charge more because you have one window more than next door, in fact we discount new customers first clean by 25%, available online only

• We schedule dates and times with our clients, providing a convenient service for our clients

• We have a shop online to book services and a calendar to book appointments

• We don't climb fences, gates or walls, we evaluate our path of movement to ensure that your property is protected

• We use a water fed poles system, cleaning frames, glazing and sills each and everytime

• We use safety equipment like, signs and cones, hi-viz clothing, ladder mitts and ladder stoppers, when we need to use ladders

How we perceive our audience ?

Here are a few examples of touch points that we have observed and taken into consideration, whilst designing a brand and local business. We're always thinking about your experience when choosing our services;

Pre-Purchase

Social Media

Live Chat

Advertising/Marketing

Email Enquires

During Purchase

Service Photos

Product Descriptions

Communication

Checkout Experience

Post-Purchase

Purchase Receipt

Received Service

Thank You Note

Complaints Policy

How do we Exceed Expectations, Every Time ?

So how do we over-deliver our service to every customer, every time? It begins with understanding each of our customers touch points, customers experiences and business policies alongside our infrastructure.

These touch points or interactions can be anything from a visit to our website, a live chat session, the condition and appeal of the service they receive, a follow-up email correspondence, or even a single post on social media.

Every single touch point a visitor or customer has with a local company and the brand has the opportunity to meet, exceed or fail customer expectations.

We care about your service, we are human....

To find out more about our company or our window cleaners in Milton Keynes please contact us to discuss your requirements, thank you.

www.shiningwindows.co.uk